HOW DO I KNOW IF A PRODUCT IS AVAILABLE AND HOW LONG IT WILL TAKE TO BE DELIVERED?
This website is set to enable a size selection on the product page only if the corresponding product / size is available in our stock.
The standard delivery lead-time for available products are as follows (from order date):
SHIPPING INFORMATION
Asia
4 – 5 business days
Europe
5 – 7 business days
US/Canada
5 – 7 business days
Rest of the world
7 – 10 business days
WHAT SHOULD I DO IF A PRODUCT IS UNAVAILABLE?
The ‘special request’ function on the product page enables you to connect with our team and to inquire about unavailable sizes or special sizes. Upon receiving contact information, our team shall revert within 2 to 3 business days with the best possible solutions.
Alternatively, an email inquiry may also be sent to sales@by-fang.com with product name / reference / colour and size information.
HOW DO I KNOW MY BY FANG SIZE?
Please consult the ‘size guide’ section on the product page.
For any additional information, our team can be contacted through the ‘special request’ function or by email to sales@by-fang.com
SHIPPING AND DELIVERY
WHICH SHIPPING OPTIONS ARE AVAILABLE AND WHAT ARE THE LOGISTIC COSTS?
The shipping options may vary depending on the delivery address, time of your purchase and item availability.
All orders will be preferably shipped via DHL (or an alternative international courier),
Logistic costs (handling, packaging, shipping) associated to your order are calculated according to delivery address and added to the product price upon check-out.
You will receive an email containing your tracking number once your package has been shipped. Our team will support the shipment until arrival.
Please kindly note that customs regulations in specific areas may change with short notice and impact shipments beyond our direct control. Nonetheless, we are entirely committed to accompany all shipments with our full support until it is safely received on your side.
Please kindly note that shipping information filled in at order check-out (address, contacts…) are critically important to secure an efficient and timely shipment process. Any inaccurate or misspelled information may be of nature to delay delivery.
HOW CAN I TRACK MY ORDER?
You shall receive an automatic order confirmation email once your order is paid and completed. Our team may contact you if necessary for specific details (sizing, shipping…) or to inform about any unexpected delays. As indicated in the above section, you will then receive an email containing your tracking number once your package has been shipped. Our team will support tracking the parcel until it arrives safely to its destination.
AFTER-SALES
WHAT IS THE RETURN AND EXCHANGE POLICY?
in the unlikely event that your order is unsatisfactory for sizing or other consideration, you may write an email to sales@by-fang.com and provide an identifiable reason to exercise your right to return purchased products within seven (7) days after reception.
When contacted, our team will reply reply within 2 to 3 business days to suggest solutions and/or confirm instructions for return or exchange.
Important note: all items must be returned in original condition – clean, unworn, unwashed with the by FANG garment tag intact attached. We also strongly support the re-use of the original packaging.
In case of return without exchange, a full refund will be processed to the same payment method used to pay the order (an alternative method is possible as long as the account holder is the same as the initial payment).
Direct contacts for after-sales inquiries: email sales@by-fang.com and/or WhatsApp +33.6.21.40.78.38
WHAT IS BY FANG’S COMMITMENT TO SUSTAINABILITY?
BY FANG has strict principles with regards to environment protection, wastage avoidance and sustainability more so as we engage into e-boutique activity.
Our commitment is to craft impeccable and long-lasting products. Meanwhile we value a responsible and fair conduct of business thus anticipating any return request from our e-boutique clients to be supported by reasonable and factual elements.
HOW DO I TAKE CARE OF MY ITEMS?
Applicable to all styles in our collections, we generally recommend premium dry-cleaning service for product care.
Our team can be contacted to support with product care instructions by email sales@by-fang.com and/or WhatsApp +33.6.21.40.78.38
CONTACT US
EMAIL
From Monday to Friday 9AM to 6PM (Central European Time, UTC+1). You can email us at sales@by-fang.com
PHONE / WHATSAPP
From Monday to Friday 9AM to 6PM (Central European Time, UTC+1), at the following number: +33.6.21.40.78.38
